SHIPPING & HANDLING FAQ

Not Just Comics, But Community Forums COMIC HERO UNIVERSITY SHIPPING & HANDLING FAQ

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    SonofSinatra
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    HOW DO YOU SECURE THE CONTENTS OF THE PACKAGE FROM BEING DAMAGED DURING SHIPPING?
    We bag and board every comic that we send out and then wrap that book in a comic t-folder, basically wrap it in sturdy cardboard folder. Then we place the entire package in a bubble mailer and ship via USPS Priority Flat Rate. If the contents are larger, like a CGC book, we do the same as a bubble mailer, but then place it in a USPS Medium Box and wrap the contents in newspaper to keep it from moving around in the package.

    WILL YOU PICK ME A 9.8 COPY OF THE BOOK I PURCHASE?
    The short answer is no. What we view as 9.8 and what you view as 9.8 could vary greatly. If you are looking for a 9.8 copy of one of our books, then we suggest you make arrangements to get to the store and pick the copy you want or find us at a convention to pick the copy that is satisfactory for you.

    I AM NOT HAPPY WITH THE GRADE/CONDITION OF MY BOOK. WILL YOU ACCEPT A RETURN AND REFUND ME?
    The simple answer is yes; however, this will be on a case by case scenario. Before you pay for the return ship, we will ask for hi-res photos of the item so we can make a judgement of the items and whether we feel the item was damaged on our part or if the item was indeed in a poor condition. If you demanded a 9.8 and you think it’s a 9.6, we will not honor the return.

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